Looking for a birthday, Father’s Day or Christmas
present for ‘the moaner’ in your life?
When your TUI holiday goes wrong, your Microsoft Surface Pro
laptop fails, or neither the local dealer or manufacturer of your BMW or
VW car want to take responsibility for putting your faulty car right, how
do you get closure?
The Gateaux from the Chateau
When the Chateau Impney messed up our celebration dinner, learn why and
how they made amends with a wonderful evening of Tapas on the Terrace!
Keep Calm and Carry on Complaining
is a collection of factual short stories on each of these issues, and shows that with the
right approach you too can take on the big guys and win when goods and services don’t
perform as expected.
It will tell you:
Why you should fire off your email to the CEO on a Sunday evening
How to search Companies House for the right people to contact
and much more…
You’ll learn how satisfying it is to get the outcome that good customer service should
have been forthcoming with in the first place, and how:
I achieved a £1500 refund from TUI
VW replaced my 2-year old Tiguan with a new one
Microsoft provided a new Surface Pro laptop instead of refurbished unit
BMW took back my used 1 Series and fully refunded my deposit and 10 months of
finance payments.
If you purchase
Keep Calm and Carry on Complaining
using the ‘Buy Now’ link on this page, 50%
of the profit will be donated to St. Richard’s
Hospice towards our £10,000 target.